About Us

DLR provides services of debt loan collection to banks, microfinance, non-banking and other financial institutions in Kosovo with the highest ethics and in compliance with legal norms and codes of conduct, as required by law.

If your organization outstanding loan routes and means of recovery has been diminished or even exhausted, you may approach our company to help you out recovering the same. Our goal is to become your collection partner in recovering non-performing loan debts, by providing you with an effective way of collecting your outstanding account receivables allowing your business to focus on core business activities.
We shall identify, on an individual basis, the most effective methods of debt recovery and this is achieved through our wide knowledge of the industry.

Why DLR?

The DLR team is committed to offer a safe, fast, friendly, trustworthy and professional service to all our clients and debtors. We take our commitments and responsibilities seriously regarding the correct approach to each individual debt collection scenario by treating your business as if it were our own. Professionalism, integrity and consistent performance are the key components of our business strategies.

We provide the best customer service and results in the industry. This is because our founding principles are fairness and respect of our clients – institutions that we work with and clients handed over to us. Our business partners/clients recover the funds owed to them, their clients close their obligations, and DLR oversees the successful resolution. We respect in maximum the relationship that ties all three parties together.

Our dedicated focus and drive towards exceeding our goals allows us to maintain that competitive edge. DLR is run by principle "NO COLLECTION NO CHARGE"

Services

DLR Management

DLR is on a mission since its inception, when we decided to bring a change in the market. Our objective is to open and maintain the communication between us and our business partners and to establish a new standard of expectations for this relationship.

We are a highly trained, highly motivated and dedicated team of local professionals serving the local and surrounding communities with a combined history of over 20 years in the collection industry.

Our professional and motivated staff with long experience in managing non-performing debt loan costumers, in addition to the swift unique approach and negotiations skills is your leverage for success.

CONTACT - Our offices

DLR has a wide coverage throughout Kosovo, in all five regions through seven offices. Our addresses are as follows: